VA Disability Hub ("we," "us," or "our") is operated by NuNova Labs LLC. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit vadisability.org. By using our website, you agree to the practices described in this policy.
Who We Are
VA Disability Hub is an independent informational website providing general educational content about VA disability benefits. We are not affiliated with the U.S. Department of Veterans Affairs or any government agency. For questions about this policy, contact us at info@nunovalabs.com.
Information We Collect
Information You Enter into Our Tools
Our calculators — the Pay Calculator, Combined Rating Calculator, and Claim Checklist — run entirely within your browser. We do not collect, transmit, or store any data you enter into our tools. All calculations happen locally on your device. No disability rating information, personal details, or financial data you enter into our calculators ever reaches our servers.
Information You Provide Directly
If you contact us by email at info@nunovalabs.com, we receive your email address and the content of your message. We use this solely to respond to your inquiry and do not add you to any marketing lists without explicit consent.
Automatically Collected Information
When you visit our website, certain information is automatically collected through standard web technologies:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website URL
- Approximate geographic location (country/region level, based on IP address)
- Date and time of visit
This information is collected through Google Analytics and used solely to understand how visitors use our site so we can improve our content. IP addresses are anonymized before storage.
Google AdSense and Advertising
We display advertisements through Google AdSense. Google uses cookies to serve ads based on your prior visits to our website and other websites on the internet. These cookies allow Google and its partners to serve ads based on your interests.
You can opt out of personalized advertising at any time by visiting Google's Ad Settings or by using the NAI opt-out tool.
For more information about how Google uses data when you use our site, see How Google uses data when you use our partners' sites or apps.
Cookies
Our website uses cookies — small text files stored on your device — for the following purposes:
- Functionality: Our Claim Checklist uses browser localStorage to remember your progress. This data stays entirely on your device and is never transmitted to us or any third party.
- Analytics: Google Analytics uses cookies to help us understand how visitors use our site. Data is aggregated and anonymized.
- Advertising: Google AdSense uses cookies to serve relevant advertisements based on your browsing history across the web.
You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features, including the Claim Checklist progress-saving feature.
How We Use Information
We use the information we collect to:
- Analyze website traffic to understand which content is most useful to veterans and improve our guides accordingly
- Display relevant advertisements through Google AdSense to fund the operation of this free resource
- Respond to your messages when you contact us directly
- Maintain the security and performance of our website
- Comply with applicable legal obligations
We do not sell, trade, rent, or share your personal information with any third parties for their own marketing purposes.
Third-Party Services
Our website uses the following third-party services, each governed by their own privacy policies:
- Google Analytics — Traffic analysis. Google Privacy Policy
- Google AdSense — Advertising. Google Privacy Policy
- Google Fonts — Font delivery. No personal data is collected beyond standard browser request logs.
Data Retention
We retain anonymized analytics data for up to 26 months as configured in Google Analytics. Email correspondence is retained for up to 12 months. We do not retain any tool-input data because it is never transmitted to us.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at info@nunovalabs.com immediately and we will delete it.
External Links
Our website contains links to external sites including VA.gov and other government resources. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policy of any external site you visit through links on our pages.
Data Security
We implement reasonable technical and organizational measures to protect the limited information we collect. Our website is served over HTTPS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of information transmitted to or from our website.
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
- Access: Request information about what data we hold about you
- Deletion: Request deletion of your personal data
- Opt-out of advertising: Opt out of personalized ads via Google's Ad Settings
- Data portability: Request a copy of your data in a portable format
To exercise any of these rights, contact us at info@nunovalabs.com.
California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information
We do not sell personal information. To submit a CCPA request, contact us at info@nunovalabs.com.
European Users (GDPR)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR) including the right to access, correct, delete, and restrict processing of your personal data. Our lawful basis for processing is legitimate interest (analytics to improve our free content) and consent (advertising cookies). Contact us at info@nunovalabs.com to exercise your GDPR rights.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
Questions or concerns about this Privacy Policy? Contact us at:
NuNova Labs LLC / VA Disability Hub
Email: info@nunovalabs.com